Pasahol, Jhon Ven Saint L.; Tingga, Chandra R. [and] Castillo, Shiela C.  <br/><br/>
Principles of total quality management /  
J.V. S. Pasahol, C. Tingga [and] S. Castillo  
 - viii, 174 pages ;   26 cm.  
<br/><br/>Bibliography: pages 171-174 
<br/><br/>I. Total Quality Management. -- II. Gurus of Quality Management.-- III. Concepts of Quality Management.--IV. Leaders in Total Quality Management. --V. Customer Satisfaction.-- VI. Service Quality.-- VII. Customer Retention. VIII. Employee Involvement.-- IX. Process Improvement.-- X. Benchmarking. XI. Environmental Management Systems. XII. Quality Function Deployment. XIII. Case Studies 
<br/><br/><label>ISBN: </label>9789719655930 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management 
<br/><br/><label>Dewey Class. No.: </label>658.001  / P26p