TY  - BOOK
AU  - Pasahol, Jhon Ven Saint L.; Tingga, Chandra R. [and] Castillo, Shiela C. 
TI  - Principles of total quality management / 
SN  - 9789719655930
U1  - 658.001 
PY  - 2024///]
CY  - Intramuros, Manila: 
PB  - Mindshapers Co. Inc., 
KW  - Total Quality Management
N1  - Bibliography: pages 171-174; I. Total Quality Management. -- II. Gurus of Quality Management.-- III. Concepts of Quality Management.--IV. Leaders in Total Quality Management. --V. Customer Satisfaction.-- VI. Service Quality.-- VII. Customer Retention. VIII. Employee Involvement.-- IX. Process Improvement.-- X. Benchmarking. XI. Environmental Management Systems. XII. Quality Function Deployment. XIII. Case Studies
ER  -