TY  - BOOK
AU  - Katz, William A. 
TI  - Introduction to reference work : : reference services and reference processes. Volume II / 
T2  - Introduction to reference work 
U1  - 025-52 
PY  - 1997///]
CY  - New York : 
PB  - McGraw-Hill, 
KW  - Reference services (Libraries)
KW  - Reference books --Bibliography.
N1  - Includes index
ER  -