TY  - BOOK
AU  - Cornell, Daryl Ace V. [and] Manzano, Ronald G. 
AU  - Cruz, Reil G. [Coordinator] 
TI  - Quality service management in tourism and hospitality / 
T2  - HRM-Tourism Series 
SN  - 978-621-04-0379-4
U1  - 647.94068521 
PY  - 2020///]
CY  - Manila : 
PB  - Rex Book Store, 
KW  - Hospitality Industry
KW  - Management
KW  - Tourism
N1  - Includes index; "OBE Approach"
ER  -