| 000 | 01262nam a22002417a 4500 | ||
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| 005 | 20241105162631.0 | ||
| 008 | 241104b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9789719655930 | ||
| 040 |
_aAir Link International Aviation College _cAir Link International Aviation College |
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| 082 |
_a658.001 _bP26p |
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| 100 | _aPasahol, Jhon Ven Saint L.; Tingga, Chandra R. [and] Castillo, Shiela C. | ||
| 245 |
_aPrinciples of total quality management / _cJ.V. S. Pasahol, C. Tingga [and] S. Castillo |
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| 264 | 1 |
_aIntramuros, Manila: _bMindshapers Co. Inc., _c[2024] |
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| 264 | 2 | _c©2024 | |
| 300 |
_aviii, 174 pages ; _c26 cm. |
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| 336 |
_2rdacontent _atext _btxt |
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| 337 |
_2rdamedia _aunmediated _bn |
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| 338 |
_2rdacarrier _asheet _bnb |
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| 504 | _aBibliography: pages 171-174 | ||
| 505 | _aI. Total Quality Management. -- II. Gurus of Quality Management.-- III. Concepts of Quality Management.--IV. Leaders in Total Quality Management. --V. Customer Satisfaction.-- VI. Service Quality.-- VII. Customer Retention. VIII. Employee Involvement.-- IX. Process Improvement.-- X. Benchmarking. XI. Environmental Management Systems. XII. Quality Function Deployment. XIII. Case Studies | ||
| 650 | _aTotal Quality Management | ||
| 942 |
_2ddc _cBK |
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| 999 |
_c3828 _d3828 |
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