000 -LEADER |
fixed length control field |
00968nam a2200265 4500 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20230927162628.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
230927b |||||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
978-111-981-534-1 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
Air Link International Aviation College |
Transcribing agency |
Air Link International Aviation College |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.81223 |
Item number |
P396m |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Peppers, Don [and] Rogers, Martha |
245 ## - TITLE STATEMENT |
Title |
Managing customer experience and relationships : |
Remainder of title |
a strategic framework / |
Statement of responsibility, etc. |
Don Peppers [and] Martha Rogers |
250 ## - EDITION STATEMENT |
Edition statement |
Fourth Edition |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
Hoboken, New Jersey : |
Name of producer, publisher, distributor, manufacturer |
John Wiley & Sons, Inc. |
Date of production, publication, distribution, manufacture, or copyright notice |
[2022] |
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Date of production, publication, distribution, manufacture, or copyright notice |
©2022 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xxi, 483 pages : |
Other physical details |
illustrated ; |
Dimensions |
27 cm. |
336 ## - CONTENT TYPE |
Source |
rdacontent |
Content type term |
text |
Content type code |
txt |
337 ## - MEDIA TYPE |
Source |
rdamedia |
Media type term |
unmediated |
Media type code |
n |
338 ## - CARRIER TYPE |
Source |
rdacarrier |
Carrier type term |
sheet |
Carrier type code |
nb |
500 ## - GENERAL NOTE |
General note |
Includes index |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations |
General subdivision |
Management |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Consumer's preferences |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Relationship marketing |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Book |