Managing customer experience and relationships : (Record no. 3626)

000 -LEADER
fixed length control field 00968nam a2200265 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20230927162628.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230927b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978-111-981-534-1
040 ## - CATALOGING SOURCE
Original cataloging agency Air Link International Aviation College
Transcribing agency Air Link International Aviation College
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.81223
Item number P396m
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Peppers, Don [and] Rogers, Martha
245 ## - TITLE STATEMENT
Title Managing customer experience and relationships :
Remainder of title a strategic framework /
Statement of responsibility, etc. Don Peppers [and] Martha Rogers
250 ## - EDITION STATEMENT
Edition statement Fourth Edition
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Place of production, publication, distribution, manufacture Hoboken, New Jersey :
Name of producer, publisher, distributor, manufacturer John Wiley & Sons, Inc.
Date of production, publication, distribution, manufacture, or copyright notice [2022]
264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE
Date of production, publication, distribution, manufacture, or copyright notice ©2022
300 ## - PHYSICAL DESCRIPTION
Extent xxi, 483 pages :
Other physical details illustrated ;
Dimensions 27 cm.
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
Content type code txt
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
Media type code n
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term sheet
Carrier type code nb
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer's preferences
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Relationship marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type Date due Date last checked out
          Aviation Capt. Geronimo Amurao Learning Resource Center Capt. Geronimo Amurao Learning Resource Center General Collection 09/27/2023   658.81223 P396m 2022 001640 09/27/2023 09/27/2023 Book    
          Aviation Capt. Geronimo Amurao Learning Resource Center Capt. Geronimo Amurao Learning Resource Center General Collection 09/27/2023   658.81223 P396m 2022 003117 09/27/2023 09/27/2023 Book    
          Aviation Capt. Geronimo Amurao Learning Resource Center Capt. Geronimo Amurao Learning Resource Center General Collection 09/27/2023 1 658.81223 P396m 2022 000825 01/03/2024 09/27/2023 Book 02/02/2024 01/03/2024
          Aviation Capt. Geronimo Amurao Learning Resource Center Capt. Geronimo Amurao Learning Resource Center General Collection 09/27/2023   658.81223 P396m 2022 001611 09/27/2023 09/27/2023 Book    
          Aviation Capt. Geronimo Amurao Learning Resource Center Capt. Geronimo Amurao Learning Resource Center General Collection 09/27/2023   658.81223 P396m 2022 001546 09/27/2023 09/27/2023 Book