| 000 -LEADER |
|---|
| fixed length control field |
02459nam a2200289 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
ALIACLIB |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20241105154225.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
241105b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789719655923 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
Air Link International Aviation College |
| Transcribing agency |
Air Link International Aviation College |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
338.4791 |
| Item number |
M32m |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Maranan, Jovid Maricar |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Multlicultural diversity in the tourism and hospitality workplace: |
| Remainder of title |
a comprehensive guide for professionals / |
| Statement of responsibility, etc. |
Dr. Jovid Maricar D. Maranan, Jojo Villamin, [and] Mario H. Maranan |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Intramuros, Manila: |
| Name of producer, publisher, distributor, manufacturer |
Mindshapers Co. Inc. |
| Date of production, publication, distribution, manufacture, or copyright notice |
[2024] |
| 264 #4 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Date of production, publication, distribution, manufacture, or copyright notice |
©2024 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
vi, 122 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
23 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| Content type code |
txt |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| Media type code |
n |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
sheet |
| Carrier type code |
nb |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Bibliography: pages 113-122 |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
I. UNDERSTANDING CULTURAL DIVERSITY IN TOURISM AND HOSPITALITY INTRODUCTION. 1. Definition of Basic Concepts (Culture, Diversity, and Workplace). 2. Culture Defined. 3. Two Types of Culture. 4. Workplace. 5. Importance of Cultural Diversity in Tourism and Hospitality. 6. Cultural Awareness and Sensitivity 7. Understanding Culture and Cultural Differences. 8. Some Best Practices for Promoting Cultural Awareness and Sensitivity in the Workplace. 7. Developing Cultural Sensitivity in the Workplace 10. Consequences of a Lack of Cultural Awareness and Sensitivity in the Tourism and hospitality Industry. II. FOSTERING INNOVATION AND CREATIVITY INTRODUCTION. 1. Communication in a Multicultural Environment . 2. Overcoming Language and Communication Barriers. 3. Managing Diversity in Hospitality. III. ENHANCING CUSTOMER EXPERIENCE INTRODUCTION. 1. Building and Managing Diverse Work Teams. 2. Conflict Resolution and Team Building. 3. Addressing Cross Cultural Misunderstandings. 4 Customer Service in Multicultural Setting. 5. Adapting Service to Different Cultural Norms. IV. PROMOTING FAIRNESS AND EQUITY INTRODUCTION. 1.Legal and Ethical Implications of Cultural Diversity. 2. Designing and Implementing Diversity Training Programs. 3. Assessing Workplace Challenges and Opportunities. 4. Review of Successful Multicultural Initiatives in the Workplace. 5. Best Practices. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry |
| General subdivision |
Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Cultural heritage tourism. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Hospitality industry. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer service |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
