Cornell, Daryl Ace V. [and] Manzano, Ronald G.
Quality service management in tourism and hospitality / Daryl Ace V. Cornell [and] Ronald G. Manzano - First Edition. - vi, 165 pages : illustrated ; 26 cm. - HRM-Tourism Series .
Includes index "OBE Approach"
978-621-04-0379-4
Hospitality Industry --Management
Tourism --Management
647.94068521 / C8151q
Quality service management in tourism and hospitality / Daryl Ace V. Cornell [and] Ronald G. Manzano - First Edition. - vi, 165 pages : illustrated ; 26 cm. - HRM-Tourism Series .
Includes index "OBE Approach"
978-621-04-0379-4
Hospitality Industry --Management
Tourism --Management
647.94068521 / C8151q