Pasahol, Jhon Ven Saint L.; Tingga, Chandra R. [and] Castillo, Shiela C.

Principles of total quality management / J.V. S. Pasahol, C. Tingga [and] S. Castillo - viii, 174 pages ; 26 cm.

Bibliography: pages 171-174

I. Total Quality Management. -- II. Gurus of Quality Management.-- III. Concepts of Quality Management.--IV. Leaders in Total Quality Management. --V. Customer Satisfaction.-- VI. Service Quality.-- VII. Customer Retention. VIII. Employee Involvement.-- IX. Process Improvement.-- X. Benchmarking. XI. Environmental Management Systems. XII. Quality Function Deployment. XIII. Case Studies

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Total Quality Management

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