Principles of total quality management / J.V. S. Pasahol, C. Tingga [and] S. Castillo
Material type:
TextPublisher: Intramuros, Manila: Mindshapers Co. Inc., [2024]Distributor: ©2024Description: viii, 174 pages ; 26 cmContent type: text Media type: unmediated Carrier type: sheet ISBN: 9789719655930Subject(s): Total Quality ManagementDDC classification: 658.001 | Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode |
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Capt. Geronimo Amurao Learning Resource Center General Collection | BSTM | 658.001 P26p 2024 (Browse shelf (Opens below)) | 1 | Not For Loan | 003393 | |
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Capt. Geronimo Amurao Learning Resource Center General Collection | BSTM | 658.001 P26p 2024 (Browse shelf (Opens below)) | 2 | Not For Loan | 003392 |
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| 658.7F82m 2022 Marketing and customer value chain : integrating marketing and supply chain management / | 658 Si79m 2023 Management science : quantitative methods for business/ operations research / | 658.001 P26p 2024 Principles of total quality management / | 658.001 P26p 2024 Principles of total quality management / | 658.155 M325r 2018 Risk management for tourism and hospitality management / | 658.159 M56h 2008 Hospitality financial management / M.C. Metti | 658.4 P26s 2024 Strategic management essentials: tools, techniques and best practices / |
Bibliography: pages 171-174
I. Total Quality Management. -- II. Gurus of Quality Management.-- III. Concepts of Quality Management.--IV. Leaders in Total Quality Management. --V. Customer Satisfaction.-- VI. Service Quality.-- VII. Customer Retention. VIII. Employee Involvement.-- IX. Process Improvement.-- X. Benchmarking. XI. Environmental Management Systems. XII. Quality Function Deployment. XIII. Case Studies
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