Principles of total quality management / J.V. S. Pasahol, C. Tingga [and] S. Castillo

By: Pasahol, Jhon Ven Saint L.; Tingga, Chandra R. [and] Castillo, Shiela CMaterial type: TextTextPublisher: Intramuros, Manila: Mindshapers Co. Inc., [2024]Distributor: ©2024Description: viii, 174 pages ; 26 cmContent type: text Media type: unmediated Carrier type: sheet ISBN: 9789719655930Subject(s): Total Quality ManagementDDC classification: 658.001
Contents:
I. Total Quality Management. -- II. Gurus of Quality Management.-- III. Concepts of Quality Management.--IV. Leaders in Total Quality Management. --V. Customer Satisfaction.-- VI. Service Quality.-- VII. Customer Retention. VIII. Employee Involvement.-- IX. Process Improvement.-- X. Benchmarking. XI. Environmental Management Systems. XII. Quality Function Deployment. XIII. Case Studies
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Item type Current library Collection Call number Copy number Status Date due Barcode
Book Book Capt. Geronimo Amurao Learning Resource Center
General Collection 		BSTM 658.001 P26p 2024 (Browse shelf (Opens below)) 1 Not For Loan 003393
Book Book Capt. Geronimo Amurao Learning Resource Center
General Collection 		BSTM 658.001 P26p 2024 (Browse shelf (Opens below)) 2 Not For Loan 003392

Bibliography: pages 171-174

I. Total Quality Management. -- II. Gurus of Quality Management.-- III. Concepts of Quality Management.--IV. Leaders in Total Quality Management. --V. Customer Satisfaction.-- VI. Service Quality.-- VII. Customer Retention. VIII. Employee Involvement.-- IX. Process Improvement.-- X. Benchmarking. XI. Environmental Management Systems. XII. Quality Function Deployment. XIII. Case Studies

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